StrataCash Multi-Factor Authentication
StrataCash utilises industry best practice access control to your StrataCash accounts through StrataCash multi-factor authentication (‘MFA’).
To access StrataCash you must register for MFA. Simply download the StrataCash Authenticator app to your phone and register using your StrataCash username and password.
After you have registered, you will be required to provide a unique code from the Authenticator app on your phone each time you log into StrataCash in addition to your username and password.
NOT REGISTERED FOR MFA?
TO REGISTER FOR MFA:
- Confirm with StrataCash the mobile phone number and email address to be associated with your account for the purposes of MFA (StrataCash contact details provided below).
- Download the StrataCash Authenticator app (download links provided below).
- Complete the easy-to-follow steps in the app to complete registration in just a few minutes.
ALREADY REGISTERED FOR MFA?
TO REGISTER A NEW DEVICE:
- To register a new device with the same mobile phone number as the one already registered (and your email address has not changed) you can simply download the StrataCash Authenticator app to the new device and complete the easy-to-follow steps in the app to complete registration.
- To register a new device with a different mobile phone number to the one already registered (or your email address has changed) you will need to update your details with StrataCash before proceeding with registration.
- Registering a new device will de-register the device that is already registered, and it can no longer be used for multi-factor authentication.
App Details: StrataCash Authenticator
Publisher: StrataCash Pty Ltd
Address: Building 1, 175 Varsity Pde, Varsity Lakes
Email: [email protected]
Phone: 1 800 65 63 68
We have prepared the following FAQ to help answer the common questions relating to StrataCash multi-factor authentication. Should you still have additional questions, please don't hesitate to contact the team via the Contact Us page or on the details above.
FAQ
What is multi-factor authentication (MFA)?
Multi-factor authentication is when we ask you to confirm your identity over and above providing a username and password each time you login to StrataCash. We do this by asking you to provide a unique code known only to you. You obtain this unique code from a secure app downloaded to your mobile phone. We also use your email address and mobile phone number to further identify you during MFA registration.
Why does StrataCash require MFA?
MFA makes it much harder for someone else to access your StrataCash account. It provides greater protection to keep your information safe. MFA complies with industry standards and best practice.
How do I get the StrataCash Authenticator app?
Easy. Click on the appropriate link at the top of the page to download the StrataCash Authenticator app.
In what countries is the StrataCash Authenticator app available for download?
The Authenticator app is available for download from app stores in Australia and New Zealand. The Authenticator app is not available for download in other countries.
How do I register for StrataCash MFA?
Easy. Click on the appropriate link at the top of the page to download the StrataCash Authenticator app and register using your StrataCash username and password. Then follow the simple instructions in the app to complete registration.
What do I need to complete Registration?
You’ll need your smartphone with the StrataCash Authenticator app installed. To begin registration, you log into the Authenticator app with your StrataCash username and password. You’ll need access to the email address and mobile number registered with StrataCash for MFA. Your email address and mobile number are used to identify you during registration. You then conclude registration by securing the Authenticator app with a PIN code. The whole process takes around 1 minute.
Can I register my device for StrataCash MFA if I am outside Australia and New Zealand?
No. You must first register the Authenticator app while located in Australia or New Zealand before you leave for overseas. If you are overseas and you are not registered for StrataCash MFA, please contact StrataCash to discuss your options
When overseas, can I still generate codes from the Authenticator app to login to my StrataCash account?
Yes. The Authenticator app can generate the MFA access codes you need to access your StrataCash account while you are outside Australia. However, you must first register the Authenticator app in Australia or New Zealand before travelling overseas.
How do I get started?
You can give us a call to ensure the email address and mobile phone we have for you is correct. Or if you confirmed your email address and mobile phone number, you can use those details. Then just download the Authenticator app and follow the instructions in the app to register.
I’ve already registered for MFA on the mobile number I registered with StrataCash for MFA, but I now have a new handset. How do I register my new handset and de-register my old handset?
If you haven’t changed mobile numbers or you email address since registering, just click on the appropriate download link at the top of the page to download the StrataCash Authenticator app to your new handset. Then login using your StrataCash username and password and follow the simple instructions in the app to complete registration on the new handset. Registering the new handset will de-register the old handset.
I’ve already registered for MFA on the mobile number I registered with StrataCash for MFA, but I now have a new number. How do I register my new number and de-register my old number?
If you changed your mobile number or email address since registering, you will first need to call StrataCash Management to update your details. Then just click on the appropriate download link at the top of the page to download the StrataCash Authenticator app to your new mobile phone. Then login using your StrataCash username and password and follow the simple instructions in the app to complete registration on the phone with the new number. Registering the new phone will de-register the old phone.
Can more than one person in my business share the same mobile number and email address to login to StrataCash and authorise transactions?
No. Every person that is required to authorise transactions requires their own unique username, mobile phone number and email address and be registered with StrataCash as a signatory.
What happens if I don't register for MFA?
If you’re not registered for MFA, you cannot log into your StrataCash account.
Will I need to use MFA every time I log in?
Yes. MFA is required every time you log into your StrataCash account. This is to ensure the highest level of security for your account.
What do I do if I lose the device where I have the StrataCash Authenticator app installed?
In the event you lose your device, or it is stolen, immediately contact StrataCash. We can help you unregister your old device to prevent unauthorised access and assist you in setting up and registering MFA on your new device.
Can I use the StrataCash Authenticator app on multiple devices?
No. The StrataCash Authenticator app can only be activated on one device at a time to ensure the security of your account. Completing registration on a new device will de-register any device previously registered.
What if I change my mobile phone number or email address?
If you change your mobile phone number or email address, you need to update this information with StrataCash as soon as possible. You can do this by contacting us directly.
What kind of devices can I register for MFA?
A device that is used for multi-factor authentication should be identifiable as belonging to you, only accessible by you and be kept close by you at all times. We recommend using a smart phone to authenticate your StrataCash access.
What are the minimum requirements for my device to run the StrataCash Authentication app?
The StrataCash Authentication app requires minimum versions of iOS or Android operating on your smartphone. We recommend keeping your device updated to ensure the best performance of the app. Updated version information is always published in the Apple and Google stores but currently iOS 14.2 and upwards and Android 11 and upwards are supported.
Can I opt-out of MFA?
No. For the security of your account, MFA is a requirement for all StrataCash users. Opting out is not possible.
What do I do if I experience trouble downloading or registering the Authentication app or I can’t get it working on my device?
If you're having trouble with the StrataCash Authentication app, please contact StrataCash for technical support.
Will I still be able to log in to my account if I don't have mobile service?
Yes. The Authenticator app can generate the MFA access codes you need to access your StrataCash account, even if there is no mobile service.
Will using the StrataCash Authentication app cost me anything?
The StrataCash Authentication app is free to download and use. However, standard data rates from your mobile provider may apply.
How can I get help?
Give us a call at StrataCash and we can help with updating your email and mobile phone number. We can also help with setting up the Authentication app and registering for MFA.